FAQ's
1. What is Ksarova?
Ksarova is your ultimate fashion destination, offering a curated collection of chic dresses, stylish jumpsuits, versatile outerwear, and stunning accessories designed to make you look and feel your best.
2. Where are you located?
We operate as an online fashion store, making our collections accessible to customers worldwide. Shop with us anytime, anywhere!
3. Do you ship internationally?
Yes, we ship to many countries across the globe. Shipping fees and delivery times may vary depending on your location. Please check our Shipping Policy for detailed information.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your order’s journey on our website or the courier’s tracking page.
5. What is your return policy?
We offer hassle-free returns on eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Visit our Returns Policy page for more details.
6. Do you offer exchanges?
Yes, exchanges are available for size or color preferences on eligible items. Please contact our customer support team for assistance with your exchange request.
7. How do I know my size?
We provide a detailed size guide on every product page to help you find your perfect fit. If you’re unsure, feel free to reach out to us for personalized advice.
8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. For a full list of accepted payment methods, check our Payment Information page.
9. How can I contact customer support?
Our customer support team is here to help! You can reach us via:
- Live Chat: Available on our website during business hours.
10. Are your products sustainable?
We are committed to sustainability and ethical practices. Many of our products are made with environmentally friendly materials and responsible production methods. Look for the “Eco-Friendly” tag on our items for more details.
11. How do I stay updated on new arrivals and promotions?
Join our mailing list or follow us on social media to stay informed about the latest trends, exclusive deals, and special promotions.
12. Can I cancel or modify my order?
You can request order modifications or cancellations within 24 hours of placing your order. Contact our customer support team as soon as possible to assist with your request.
13. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations, perfect for any occasion. Visit our Gift Card section to purchase one today.
14. Are your products true to size?
Our products are designed to be true to size, but we always recommend checking the size guide for each item to ensure the best fit.
15. What makes Ksarova unique?
At Ksarova, we combine style, quality, and affordability to bring you fashion-forward pieces that elevate your wardrobe. Our focus on customer satisfaction, unique designs, and attention to detail sets us apart.